Sales, Returns & Exchange Policy

Effective Date: September, 2026

Thank you for shopping with El Gusto Foods. We are committed to providing premium products and outstanding customer service. Please read the following policy carefully before placing your order.

By purchasing products through our website, you acknowledge and agree to the terms outlined below.

All Sales Are Final – No Refunds

All sales are final. No refunds will be issued once an order has been placed and processed, except where prohibited by applicable law.

We encourage all customers to carefully review their order, shipping information, and product selections before completing their purchase.

Exchange Policy

We stand behind the quality of our products. If your order arrives damaged during transit, we will gladly replace the damaged item at no cost to you.

Exchanges are only available for products that have been damaged during shipping. We do not offer exchanges for any other reason, including but not limited to: 

• Change of mind 
• Incorrect product ordered by the customer
• Customer preference
• Products damaged after delivery due to improper handling or storage

How to Request an Exchange

If your product was damaged during shipping, please follow these simple steps:

Step 1

Email our Customer Care team at: costumercareusa@elgustofoods.com

Step 2

Include the following in your email:

• Your order number
• A brief description of the damage
• Clear photographs of: 
  • The damaged product
  • The shipping box
  • The shipping label
  • The original packaging Providing complete information helps us process your request as quickly as possible.

Step 3

Once your claim has been reviewed and approved:

• We will email you a prepaid return shipping label at no cost.
• Simply return the damaged product using the provided label.
• Upon confirmation, we will ship a replacement product completely free of charge.

Processing Time

Exchange requests are typically reviewed within 2–3 business days after all required information has been received.

Replacement orders will be processed promptly upon approval.

Limitation of Liability

Our responsibility is limited to replacing products that are verified to have been damaged during transit.

We reserve the right to deny exchange requests that do not meet the requirements outlined in this policy or where the damage cannot reasonably be determined to have occurred during shipping.

Policy Updates

El Gusto Foods reserves the right to modify this Sales, Returns & Exchange Policy at any time without prior notice. Changes become effective immediately upon publication on this website.

Contact Us

For questions regarding your order or this policy, please contact us at:

Customer Care Email: costumercareusa@elgustofoods.com

Our Commitment

Our goal is to ensure your complete satisfaction with both our products and our service. We appreciate your trust in El Gusto Foods and are committed to providing you with an exceptional shopping experience.